Terms & Conditions

1. Scope of Services

Murall Clinic provides non-surgical aesthetic and cosmetic services, which may include but are not limited to injectables, laser procedures, skin treatments, and body contouring. All services are elective in nature and provided subject to clinical suitability and professional judgment.

2. Eligibility

• Patients must be 18 years of age or older, unless accompanied by a parent or legal guardian where permitted by applicable Malaysian law.
• The Clinic reserves the absolute right to refuse, defer, or discontinue treatment where it is deemed medically, aesthetically, or ethically inappropriate, or where required information is not provided.

3. Medical Disclosure & Consent

• Patients are required to provide complete, accurate, and truthful medical information, including medical conditions, medications, allergies, and pregnancy status.
• The Clinic shall not be liable for any outcome, complication, or loss arising from incomplete, inaccurate, or undisclosed information.
• By proceeding with treatment, the Patient provides informed consent to the agreed procedures.

4. No Guarantee of Results

Aesthetic treatments are subjective and outcomes vary between individuals. The Clinic makes no representation, warranty, or guarantee, express or implied, regarding treatment results, symmetry, longevity, or degree of improvement.

5. Treatment Plans

• Treatment plans may involve multiple sessions and are tailored to individual needs.
• The Clinic reserves the right to modify treatment plans based on clinical response, safety considerations, or professional judgment.

6. Right to Change Practitioner

The Clinic reserves the right to substitute or reassign treating doctors, aesthetic practitioners, or therapists at its discretion due to clinical judgment, availability, or operational requirements. Such substitution shall not constitute a breach of contract.

7. Right to Change Clinic Location

• The Clinic reserves the right to relocate, close, consolidate, or discontinue any clinic location.
• Where a location becomes unavailable, treatment may be continued at another Murall Clinic branch.
• Such changes shall not give rise to any entitlement to refunds, compensation, or damages, provided treatment can reasonably continue.

8. Appointments, Cancellations & No-Shows

Appointments must be cancelled or rescheduled at least 24–48 hours in advance. Late cancellations or failure to attend appointments may result in forfeiture of deposits, session credits, or treatment entitlements, at the Clinic's discretion.

9. Payments & Pricing

• All prices are subject to change without prior notice.
• Full or partial payment may be required prior to the provision of services.
• Promotional offers, packages, or discounts are valid only for the stated period and subject to specific terms and conditions.

10. Itemised Services Only

• The Clinic shall only provide the services expressly itemised on the relevant receipt and/or invoice.
• No service, treatment, benefit, or entitlement shall be deemed included unless specifically stated in writing and paid for in full.
• Murall Clinic does not recognise, authorise, or assume liability for any free, complimentary, informal, verbal, or undocumented services not expressly recorded on the receipt and/or invoice.

11. Packages, Promotions & FOC Treatments

• Treatment packages, promotional plans, and FOC (Free-of-Charge) treatments are offered strictly as bundled arrangements and must be completed in full.
• Packages, promotions, and FOC treatments cannot be broken, split, exchanged, or partially refunded.
• In the event of non-completion, cancellation, or early termination by the Patient, all services rendered shall be retrospectively recalculated at the prevailing à la carte rates, and all FOC treatments previously provided shall become chargeable.
• Any outstanding balance shall be immediately payable.

12. Refund Policy

All payments and deposits are strictly non-refundable once treatment has commenced. Any exception shall be at the sole discretion of the Clinic and must be confirmed in writing. Where a refund is approved, it shall be issued either as store credit or via the original method of payment, and shall be subject to applicable finance and administration fees.

13. Aftercare Responsibility

Patients are solely responsible for complying with all post-treatment and aftercare instructions. The Clinic shall not be liable for complications arising from non-compliance or treatments performed by third parties.

14. Risks & Complications

All aesthetic procedures carry inherent risks, including but not limited to swelling, bruising, infection, asymmetry, or dissatisfaction. The Patient acknowledges and accepts such risks.

15. Photography

• Clinical photographs may be taken for medical documentation.
• Photographs will only be used for marketing or educational purposes with the Patient's express consent, in accordance with applicable Malaysian law.

16. Privacy & Data Protection

All personal and medical information is processed and stored in accordance with the Personal Data Protection Act 2010 (PDPA), Malaysia. Please refer to our Privacy Policy for full details.

17. Limitation of Liability

To the fullest extent permitted by Malaysian law, the Clinic shall not be liable for any indirect, incidental, consequential, or economic losses arising from treatment outcomes, appointment changes, or clinic relocation.

18. Force Majeure

The Clinic shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, governmental actions, or facility closures.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

20. Redemption

All prepaid services, packages, treatments, and credits must be redeemed within two (2) years from the date of purchase. Any unredeemed services or balances remaining after this period shall be deemed forfeited and shall not be eligible for refund, extension, or exchange, save at the sole discretion of the Clinic.

21. Amendments

The Clinic reserves the right to amend these Terms at any time without prior notice. The latest version shall be published on the Clinic's website and shall supersede all previous versions.