Terms & Conditions
Applicable to all sales and promotions issued or advertised by Murall Clinics:
- Not in conjunction with any other offer.
- Full pre-payment is required to lock in this promotion prior to appointment booking for all services, other than injectables/ threadlift.
- Injectables and Threadlift services requires a booking deposit of minimum RM300. This amount will be deducted from the total treatment cost, once the appointment has been attended.
- Strict no refund policy.
- Available at all Murall Clinics locations unless otherwise specified.
- Treatment packages are not able to be split between more than one person or transferred to another service (unless agreed and approved by Clinic).
- Treatments/services and service packages are not transferable to other individuals or clinics (unless agreed and approved by Clinic).
- Promotional pricing not applicable for existing bookings and will only apply to new bookings made and paid during the promotion period.
- Add-ons can be included where requested but for an additional normal charge.
- No further discounts apply when purchasing more treatments.
- Murall Clinics reserves the right to end a sale or amend pricing at any time without prior notification or advertisement.
- Promotion pricing applies to specified treatments only. Excludes all other treatments and products listed in the Murall Clinics treatment and pricing guide, or website.
- Murall Clinics certified medical aesthetic practitioners and technicians reserve the right to determine suitable treatment for the client and to refuse treatment for the client if deemed not suitable. This decision is to be made by the Murall Clinics medical practitioner and/or technician at their absolute discretion.
- Subject to the Clinic’s promotion which may be changed from time to time, you may be entitled to certain products without additional charges (“Complimentary Products”). However, in the event that you fail to complete the package and/or breach any terms of this consent form and/or make any claim against the Clinic in the future, the Clinic reserves the right to claim and/or set-off the full value of the Complimentary Products against you along with any outstanding payments, loss or damages.
- Standard Terms & Conditions below apply.
Series and packages:
- All standard laser hair removal packages must include a series of 3 or 6 treatments and are valid for 9 months from purchase. Series with 10 or more treatments are valid for 12 months with consideration of the number of treatments in the series.
- All other skin and body packages must include a series of 3 treatments or more and are valid for 6 months from purchase.
- Whilst every attempt is made, we cannot guarantee the same technician for all treatments.
Consultations:
- Murall Clinics medical practitioners and technicians reserve the right to determine suitable treatment for the client.
- Each client must have a 15- minute consultation before any treatment.
- Consultation fee will be deducted from the total treatment cost, once the appointment has been attended.
NOTE: From time to time additional promotional terms may apply.
Refund Policy
All paid invoices are considered “final” sales, and will not be refunded. Earnest deposit and payment made by consumer for services or products are non refundable.
We are not required to provide a refund if you change your mind about the products or services you asked for. You may ask us for a refund of a service before your scheduled appointment if the physician deems it:
- Substantially unfit for its common purpose, due to approved medical reasons only.
Treatments/services and service packages are not transferable to other individuals or clinics.
Proof of purchase must be provided. Please choose carefully as we do not refund for change of mind or any other circumstance.
Further terms and conditions of purchase also apply.
Cancellation Policy
We require a minimum of 48 hours notice for any appointment cancellation to allow time to reallocate your appointment to another client. If you cancel within 48 hours of your appointment, or fail to attend a booked appointment, we reserve the right to charge the following:
- Consultations: RM50 cancellation free
- Pre-paid package: the treatment will be forfeited
- Treatment: 50% of the appointment value
Please note that deposits paid for cosmetic injectable treatments are non-refundable.
All bookings for treatment series and packages have the following stipulations:
- All standard laser hair removal packages must include a series of 3 treatments or more and are valid for 9 months from purchase.
- All standard skin packages must include a series of 3 treatments or more and are valid for 6 months from purchase.
- Murall Clinics medical practitioners and staff reserve the right to determine suitable treatment for the client.
Cosmetic Injectables & Threadlift – Standard Terms and Conditions:
- All cosmetic injectable & threadlift treatments require pre booking and consultation with our medical professionals prior to treatment.
- Cosmetic injectable & Threadlift clients must be considered medically suitable for treatment, following a consultation with one of our certified medical aesthetic doctors.
- Add-ons can be included where requested but for an additional normal charge.
- Stock may vary from clinic to clinic – please contact any of our clinic locations for further details.
- All treatment packages can only be used by one customer within the one treatment appointment (all at one time).
- Murall Clinics medical practitioners, nurses and technicians reserve the right to determine suitable treatment for the client and can at any time refuse to treat.
- Murall Clinics reserves the right to amend pricing at any time, please check with Clinic for the latest pricing.
Diode Laser Hair Removal Terms & Conditions:
- Avoiding other hair removal methods. Plucking, waxing and electrolysis can disturb the hair follicle and should be avoided at least four weeks before treatment.
- Shaving treatment area is mandatory. Trimming and shaving is recommended the day before laser treatment. It removes hair above the skin that can result in surface skin damage from burnt hairs, but it leaves the hair shaft intact below the surface.
- Additional cost if patient do not shave prior to laser hair removal appointment.
- Full payment is required to lock prior to appointment booking.
- Strict no refund policy.
- Treatment areas are specified and cannot be swapped out or altered for another area.
- Treatment areas cannot be split and must be treated at the same time.
- Add-ons can be included where requested but for an additional normal charge.
- Treatments/services and service packages are not transferable/shared to other individuals.
- Treatments may require purchasing of additional products and/or treatments to support the skin during treatment and obtain optimum results, advice will be provided at consultation.
- Murall Clinics medical practitioners, nurses and technicians reserve the right to determine suitable treatment for the client and can at any time refuse to treat.
- Standard Terms & Conditions above apply.
